I never received my app invitation email

Nine times out of ten, one of these does the trick:

• Check your spam folder. Invitation emails have a habit of landing there. Worth a look before anything else.
• Confirm your email address. The invite goes to the exact email on your lease. If there's a typo or an old address on file, let your building team know so they can update it before resending.
• Ask us to resend. Once your email is confirmed, your building team can send a new invitation directly from our system. Just reach out and we'll take care of it.
• Click the link promptly. Invitation links expire after a short period, so open it sooner rather than later once it arrives.

One important note. Don't create a new account from scratch. Always use the invitation link tied to your lease to make sure you have full access to everything. 

Need to change the email address? Reach out to support-brickell@flow.life and provide your new email address. We'll get you squared away.